TK SHOP Frequently Asked Questions (FAQ)

Welcome to our FAQ page where you’ll find answers to the most common questions about shopping with TK SHOP. If you can’t find what you’re looking for, please contact our customer support team.

Ordering & Payment FAQ

How do I place an order on TK SHOP?

Placing an order on TK SHOP is simple! Browse our products, select the items you want, add them to your cart, and proceed to checkout. You’ll need to provide your shipping information and select a payment method before finalizing your purchase.

What payment methods does TK SHOP accept?

TK SHOP accepts various payment methods including:

• Credit/debit cards (Visa, Mastercard, American Express)
• PayPal
• AfterPay
• Direct bank transfers

All payments are processed securely through our payment gateway.

Is it safe to use my credit card on TK SHOP?

Yes, TK SHOP uses industry-standard encryption and security measures to protect your payment information. We do not store your credit card details on our servers, and all transactions are processed through secure payment gateways that comply with PCI DSS standards.

Can I modify or cancel my order after it’s placed?

To modify or cancel your order, please contact our customer service team within 12 hours of placing your order via email at [email protected] or through our live chat service. Modifications or cancellations cannot be guaranteed once your order enters the processing stage.

Products & Quality FAQ

How does TK SHOP ensure product quality?

TK SHOP has strict quality control processes. We carefully vet all sellers before they can list products on our platform and continuously monitor product reviews and return rates. We promptly investigate any quality concerns raised by our customers.

Are all products brand new?

Yes, all products sold on TK SHOP are brand new. We do not allow the selling of used, refurbished, or second-hand items on our platform unless explicitly marked and categorized as such.

Where do TK SHOP products come from?

TK SHOP connects you directly with manufacturers, suppliers, and brands from both Australia and around the world. Each product listing indicates the country of origin, so you always know where your products are coming from.

What if the product description doesn’t match what I receive?

If you receive an item that doesn’t match its description, you’re entitled to a full refund or replacement. Simply initiate a return through your account within 30 days of delivery, and our customer service team will assist you.

Shipping & Delivery FAQ

Is shipping free on TK SHOP?

Yes! TK SHOP offers free standard shipping on all orders to any address in Australia. There’s no minimum purchase required to qualify for free shipping.

How long will it take to receive my order?

Standard shipping times are typically 7-15 business days for metro areas and 12-20 business days for regional and remote areas. TK SHOP Plus members can choose free express shipping, which reduces delivery times significantly.

Do you ship internationally?

TK SHOP primarily serves Australian customers with domestic shipping options. Products may be shipped from both Australian and international locations, depending on the supplier. International shipping to select destinations is available on a case-by-case basis. Please contact our customer service team for specific information.

How can I track my package?

Once your order ships, you’ll receive a tracking number via email. You can also find tracking information in your TK SHOP account under “My Orders.” Our tracking system provides real-time updates on your package’s journey.

Returns & Refunds FAQ

What is TK SHOP’s return policy?

TK SHOP offers an easy, hassle-free return process. You may return most new, unopened items within 30 days of delivery for a full refund. You may also return most opened items within 30 days of delivery, provided they’re in good condition with all original packaging.

How do I return an item?

To initiate a return, follow these simple steps:

1. Log in to your TK SHOP account
2. Go to “My Orders”
3. Find the order with the item you wish to return
4. Select “Return/Refund”
5. Follow the instructions to complete your return request

Once approved, you’ll receive return shipping instructions.

Who pays for return shipping?

Return shipping responsibility depends on the reason for return:

Return shipping labels will be provided based on your return reason.

How long do refunds take to process?

Once we receive your returned item, we’ll inspect it and process your refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically an additional 2-10 business days.

Account & Customer Service FAQ

How do I create a TK SHOP account?

Creating an account is easy. Click the “Sign Up” button at the top right of our website, enter your email address and create a password. You can also sign up using your Google or Facebook account for faster access.

What is TK SHOP Plus membership?

TK SHOP Plus is our premium membership program that offers benefits including:

• Free express shipping on all orders
• Early access to sales and promotions
• Exclusive discounts on select products
• Priority customer service

You can join TK SHOP Plus for $9.99/month or $99/year (saving over 17%).

How can I contact TK SHOP customer service?

Our customer service team is available through multiple channels:

• Email: [email protected]
• Live Chat: Available Monday-Friday, 9am-4pm AEST
• Contact Form: Available on our Contact Us page

We aim to respond to all inquiries within 24 hours during business days.

Still Have Questions?

If you couldn’t find the answer to your question in our FAQ, please don’t hesitate to contact our customer support team. We’re here to help and will respond to your inquiry as quickly as possible.

For more detailed information about specific policies, please refer to our Terms of Use, Privacy Policy, and Shipping & Delivery pages.