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TK SHOP Buyer Protection

At TK SHOP, we want you to shop with complete confidence. Our Buyer Protection policy ensures that every purchase is secure, and that you are supported in the rare case something goes wrong with your order.

When You Are Protected

You are eligible for a refund or replacement if:

  • Item Not Received: Your order does not arrive within the stated delivery timeframe.
  • Item Not as Described: The product you receive is significantly different from the product description or images.
  • Damaged Item: Your product arrives broken or faulty.

How We Safeguard Your Purchases

  • Secure Payment: All transactions are processed through encrypted, PCI DSS-compliant gateways. Your payment details are never stored on our servers.
  • Reliable Suppliers: We source products only from trusted partners to ensure consistent quality.
  • Delivery Tracking: Every order comes with tracking so you can follow your parcel until it arrives.
  • Customer Support: Our dedicated team is here to help if you experience any issues.

How to Make a Claim

  1. Step 1: Contact our support team by email within 14 days of delivery (or within 45 days of payment if your order hasn’t arrived).
  2. Step 2: Provide your order number, a description of the issue, and supporting evidence (e.g., photos of damage).
  3. Step 3: Our customer service team will review your claim and provide a resolution.
  4. Step 4: If approved, a refund or replacement will be arranged promptly.

Exclusions

Buyer Protection does not apply if:

  • The delivery address provided was incorrect or incomplete.
  • The item was returned without prior approval.
  • The return is due to a change of mind (covered separately under our Return & Refund Policy).

Your Rights

This Buyer Protection policy is provided in addition to your rights under the Australian Consumer Law, which guarantees your right to a refund, repair, or replacement in certain circumstances.

Contact Us

If you have questions or need to submit a claim under our Buyer Protection policy, please contact us: