Return and Refund Policy

Easy Returns and Refunds

TK SHOP offers a clear and straightforward return process to give you peace of mind when shopping with us. Most items can be returned within 14 days of delivery, subject to the item’s condition and the reason for return.

Our refund policy is designed to cover situations where products arrive faulty, damaged, incorrect, or where you change your mind.

When Returns Are Free

Return shipping is free in the following cases:

• Faulty or defective items – Products that do not work as intended.
• Items damaged in transit – Products that arrive broken or unusable.
• Incorrect items received – When the product delivered does not match your order.

For eligible cases, we will provide a prepaid return label or arrange a courier pickup at no cost to you.

When Returns Are Not Free

Returns for change of mind or personal preference do not qualify for free return shipping. In these cases, the customer must cover the return shipping cost.

Some products cannot be returned, including:

Note: A receipt or proof of purchase is required for all returns.

Return Scenarios

1. Faulty or Damaged Items

• Return shipping is covered by TK SHOP.
• We provide a prepaid return label or arrange a courier pickup.
• Refunds or replacements are issued after inspection.

2. Incorrect Items

• Return shipping is covered by TK SHOP.
• A prepaid return label or courier pickup will be arranged.
• Refunds or replacements are issued after inspection.

3. Change of Mind

• Return shipping must be paid by the customer.
• Items must be unused, in original condition, and include all packaging.
• A partial refund may apply if the product shows signs of use.
• Original shipping charges (if applicable) are non-refundable.

How to Request a Return

1. Log in to your TK SHOP account.
2. Go to “My Orders” and select the product you want to return.
3. Click “Return/Refund” and follow the prompts.
4. Choose the reason for return and your preferred resolution.
5. Submit your return request.

Once submitted, you will receive email instructions. If eligible, we will send a prepaid return label or arrange courier collection.

Refunds

• Approved refunds are processed back to your original payment method within 5–10 business days.
• Processing times depend on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after 10 business days:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank for updates.

If you still need help, email us at [email protected].

Exchanges

Exchanges are only available for defective or damaged items. To request an exchange, please email [email protected].

Customer Guarantee

Our return and refund process complies with Australian Consumer Law. We are committed to resolving issues quickly and fairly.

Contact Us

If you have questions about our Return and Refund Policy, please reach out:

• Email: [email protected]

Policy Updates

TK SHOP may update this Return and Refund Policy at any time. Changes take effect once posted. We encourage customers to review this page periodically for the latest information.