Company Info
Shop Policy
My Account
Need a Help?
Contact Us
We’re here to help! Whether you have questions about our products, need assistance with an order, or want to learn more about our services, the TK SHOP team is ready to assist you. We pride ourselves on providing friendly, fast, and reliable customer support for shoppers across Australia.
Customer Service Hours
- Monday – Friday: 9 AM to 5 PM AEST
- Saturday – Sunday: Closed
- Public Holidays: Closed
How to Reach Us
The quickest way to get in touch with us is via email. We aim to reply to all inquiries within 24 hours on business days.
Email: [email protected]
Contact Form
You can also use the contact form on our website for general inquiries, product questions, or feedback. Simply provide your details and message, and our team will respond as soon as possible.
Please enter your contact details and a short message below and I will try to answer your query as soon as possible.
Order & Shipping Inquiries
If your inquiry relates to an existing order, please include the following details so we can assist you faster:
- Your order number
- The email address used to place the order
- A brief description of your question or issue
Return & Refund Requests
For returns and refunds, please log in to your TK SHOP account and submit a return request from the “My Orders” page. Our team will review your request and provide return instructions.
If you need further assistance, you can also reach us by email at [email protected].
Mailing Address
TK SHOP is an online store and does not operate a physical retail location. For returns or correspondence, please contact us first to arrange shipping details. Unauthorised returns sent to our warehouse without prior approval may not be processed.